Product Support & Warranty
At FUNMODO®, we want customers to have access to clear product information and practical support before and after purchase.
Our customer service team can assist with questions about product details, order information, product concerns, damaged or incorrect items, returns, refunds, exchanges, and other purchase-related matters.
FUNMODO® offers children’s toys across four main play categories: learning, creativity, active play, and imaginative role play.
If you need assistance with a product or order, please contact:
Customer Support Email:
service@funmodo.com
Product Information Support
Before placing an order, we recommend reviewing the information provided on the relevant product page.
Depending on the product, available information may include:
• Product descriptions
• Play features and functions
• Recommended age guidance
• Product dimensions
• Materials, where applicable
• Included parts or accessories
• Assembly or setup information
• Usage guidance
• Care or maintenance information
Because different toys may have different features, components, and usage requirements, product information may vary from one item to another.
If you need additional information before purchasing, please contact our customer support team.
Product Assistance
FUNMODO® aims to provide products that meet reasonable quality expectations.
If you receive a product with a manufacturing-related issue, shipping damage, missing parts, incorrect components, or another product-related concern, please contact us as soon as reasonably possible.
Product Support Email:
service@funmodo.com
To help us review your request efficiently, please provide:
• Your order number
• The email address used during checkout
• The product involved
• A description of the issue
• Clear photos or other supporting information, where applicable
Our customer service team will review the information provided and determine the appropriate next steps based on the circumstances.
Warranty Information
FUNMODO® does not apply a single fixed warranty period to every product sold through our store.
Our collection includes different types of children’s toys with varying materials, components, functions, assembly requirements, and intended uses. For this reason, product-related concerns are reviewed individually.
If a product has a manufacturing issue or another concern that may have existed at the time of delivery, please contact our customer support team with the relevant order and product information.
Any available remedy will depend on the nature of the issue, the condition of the product, the information provided, and other relevant circumstances.
Issues That May Not Qualify as Product Defects
Product assistance may not apply to issues resulting from circumstances such as:
• Normal wear from regular use
• Damage caused after delivery through improper handling
• Use of the product in a way that is inconsistent with the provided instructions
• Unauthorized modification or alteration
• Damage caused by incorrect assembly
• Missing or damaged components resulting from use or handling after delivery
• Accidental damage
• Other conditions not related to a manufacturing or delivery issue
If you are unsure whether your situation qualifies for product assistance, please contact us and provide the relevant details for review.
Damaged, Defective, Incomplete, or Incorrect Products
If your order arrives damaged, appears defective, contains missing components, or does not match what you ordered, please contact us promptly.
Where applicable, please include:
• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging
• Photos of any damaged, incorrect, or missing-related components
• Other relevant information
Providing clear information can help us review the matter more efficiently.
Our customer service team will assess the situation and provide appropriate guidance based on the available information.
Assembly and Use
Some FUNMODO® products may require assembly, setup, or adult assistance before use.
Please review any instructions, product information, recommended age guidance, or warnings supplied with the product before use.
Where adult assembly or supervision is recommended, customers should follow the applicable product guidance.
Damage caused by incorrect assembly, improper use, or modification after delivery may not be treated as a manufacturing defect.
Returns, Exchanges & Refunds
If your product-related concern requires a return, exchange, or refund request, please contact our customer service team before sending any product back.
Customer Support Email:
service@funmodo.com
All applicable return, exchange, and refund requests are handled in accordance with our Return & Refund Policy.
Please review that policy for information about:
• Return eligibility
• Return request periods
• Product condition requirements
• Return authorization
• Exchange requests
• Refund processing
• Return shipping arrangements
How to Request Product Support
To request assistance with a product:
Step 1:
Contact us at:
service@funmodo.com
Step 2:
Provide your order number and the email address used at checkout.
Step 3:
Describe the product issue clearly.
Step 4:
Include photos or supporting information when relevant.
Step 5:
Wait for our customer support team to review the request and provide further instructions.
Please do not return a product unless our customer service team has provided the applicable return instructions.
Contact Information
For product support, order assistance, returns, exchanges, refunds, or other customer service questions, please contact:
Brand Name:
FUNMODO®
Official Website:
funmodo.com
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
Company Information
Legal Entity:
Ganzhou Jingdu Information Technology Co., Ltd.
Unified Social Credit Code:
91360702MAEEX1QQ6T
Registered Address:
Room 11, 2nd Floor, Building 2, Huaerjie Mingfu, No. 12 Jiaxuan Road, Zhanggong District, Ganzhou, Jiangxi, China
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
FUNMODO® and the online store available at funmodo.com are operated by Ganzhou Jingdu Information Technology Co., Ltd.
The company is responsible for online store operations, customer support, order coordination, product-related assistance, and other associated e-commerce activities.
Our Service Commitment
At FUNMODO®, we aim to provide customers with:
• Clear and useful product information
• Straightforward shopping guidance
• Responsive customer support
• Practical assistance with product concerns
• Transparent return and after-sales procedures
Because our collection includes different kinds of children’s toys, product concerns are reviewed according to the specific item and circumstances rather than under a single universal warranty period.
If you have questions about a product before or after purchase, our customer service team is available to assist you.
Thank you for choosing FUNMODO®.
Play, Create, Discover.