Shipping Policy
At FUNMODO®, we aim to make the shipping process clear and easy to understand. This Shipping Policy explains how orders placed through funmodo.com are prepared, shipped, tracked, and delivered.
FUNMODO® offers a range of children’s toys centered around learning, creativity, movement, and imaginative play. Our products are available to customers in supported regions, including the United States, Europe, and selected international destinations.
1. Order Processing
After payment has been successfully confirmed, orders are generally prepared within 1–3 business days.
Business days do not include weekends or public holidays.
In some cases, processing may take longer due to factors such as product availability, higher-than-usual order volume, payment verification, or other operational circumstances.
Once your order has been dispatched, available tracking information will be sent using the contact details provided during checkout.
2. Shipping Destinations
FUNMODO® ships to supported destinations in the United States, Europe, and selected other international markets.
Shipping availability, delivery methods, and applicable shipping charges may differ depending on:
• Destination country or region
• Delivery address
• Local carrier availability
• Shipping restrictions
• Other delivery conditions
Where applicable, available shipping options and charges will be shown during checkout before you complete your purchase.
3. Estimated Delivery Time
The typical estimated delivery period is:
7–20 business days after shipment
This delivery estimate does not include the 1–3 business days required for order processing.
Delivery times are estimates only and may vary depending on circumstances including:
• Destination
• Shipping method
• Carrier operations
• Customs procedures
• Public holidays
• Weather conditions
• Local delivery conditions
• Other factors outside our reasonable control
Once your order has been shipped, available tracking and delivery information will be provided where applicable.
4. Shipping Confirmation and Tracking
After an order has been dispatched, a shipping confirmation will be sent to the email address or other contact information provided during checkout.
Where tracking is available, the confirmation may include a tracking number or tracking link.
Please note that tracking information may not become active immediately after shipment. In some cases, the carrier may require additional time to update the tracking system.
If you need assistance with your order status or tracking information, please contact:
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
To help us locate your order efficiently, please include:
• Your order number
• The email address used during checkout
5. Shipping Address Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please make sure the following details are correct:
• Recipient’s full name
• Complete street address
• Apartment, unit, or building information, where applicable
• City and region
• Postal or ZIP code
• Phone number
• Email address
We recommend reviewing all shipping information carefully before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections. However, once an order has entered fulfillment or has already been shipped, changes may no longer be possible.
FUNMODO® is not responsible for delivery delays, failed deliveries, additional shipping charges, or other problems resulting from inaccurate or incomplete shipping details provided by the customer.
6. Customs, Import Duties, and Taxes
Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout, any applicable customs duties, import taxes, or local charges are the responsibility of the customer.
These charges are determined by local authorities and are not controlled by FUNMODO®.
Customs procedures may also cause additional delivery delays.
7. Delayed, Lost, or Damaged Packages
From time to time, shipments may be delayed by circumstances outside our reasonable control.
These may include:
• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Local delivery disruptions
• Incorrect or incomplete address information
• Other transportation or delivery issues
If your order has not arrived within the estimated delivery period, please contact:
service@funmodo.com
When contacting us, please provide your order number and the email address used during checkout.
Our customer service team will review the available shipment and tracking information and assist with the appropriate next steps.
If your package arrives visibly damaged, please keep the original packaging and contact us promptly.
Where appropriate, please provide:
• Your order number
• Clear photos of the outer packaging
• Clear photos of the affected product
• A brief description of the issue
This information helps us review the situation more efficiently.
8. Order Changes and Cancellations
If you need to change your shipping information or request an order cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to help with your request.
However, once an order has entered fulfillment, processing, or shipping, changes or cancellations may no longer be possible.
If you need to request a return, exchange, or refund after delivery, please review our Return & Refund Policy.
9. Shipping Questions
For questions about shipping, tracking, delivery, or order status, please contact our customer service team.
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
Please include your order number whenever possible so we can review your request more efficiently.
10. Company Information
Brand Name:
FUNMODO®
Official Website:
funmodo.com
Legal Entity:
Ganzhou Jingdu Information Technology Co., Ltd.
Unified Social Credit Code:
91360702MAEEX1QQ6T
Registered Address:
Room 11, 2nd Floor, Building 2, Huaerjie Mingfu, No. 12 Jiaxuan Road, Zhanggong District, Ganzhou, Jiangxi, China
Phone:
+86 199 0779 5717
Customer Support Email:
service@funmodo.com
FUNMODO® and the online store available at funmodo.com are operated by Ganzhou Jingdu Information Technology Co., Ltd.
The company is responsible for the operation of the online store, customer support, order coordination, shipping-related customer assistance, and other associated e-commerce activities.
11. Our Shipping Commitment
At FUNMODO®, we aim to provide customers with clear shipping information and practical support throughout the delivery process.
We work to provide:
• Clear order processing information
• Transparent delivery estimates
• Available tracking information
• Accessible shipping support
• Straightforward assistance when delivery issues arise
Because international shipping may involve carriers, customs authorities, and local delivery networks, delivery times can occasionally vary.
If you have questions about your shipment, our customer service team is available to assist you.
Thank you for choosing FUNMODO®.
Play, Create, Discover.