Return & Refund Policy
At FUNMODO®, we want customers to feel confident when shopping through funmodo.com. This Return & Refund Policy explains the conditions and steps for requesting a return, exchange, or refund.
Please review the information below before sending any product back.
1. Return Request Window
Customers may request a return within 30 days of receiving their order.
Before returning any product, you must contact our customer service team and receive return approval and instructions.
Customer Support Email:
service@funmodo.com
When submitting a return request, please provide:
• Your order number
• The email address used during checkout
• The product involved
• The reason for the return
• Photos or other supporting information, when applicable
Our customer service team will review the request and provide the next appropriate steps.
2. Return Eligibility
To qualify for a return, the product should generally meet the following conditions:
• The item must be unused and in its original condition
• The item should remain unassembled where applicable
• Original packaging should be retained
• Included accessories, parts, manuals, or components should be returned where applicable
• The return request must be approved before the product is shipped back
Items sent back without prior authorization may not be accepted.
Because different toys may have different packaging, components, and setup requirements, return eligibility may also depend on the condition of the specific product.
3. Items That May Not Qualify for Return
Certain products may not be eligible for return if their condition has changed after delivery.
This may include:
• Products that have been used
• Products that have been assembled where assembly affects resale condition
• Products that have been altered or modified
• Products damaged through improper handling after delivery
• Products missing important parts, accessories, or components
• Products without required original packaging
• Items returned without prior approval
If you are unsure whether your product is eligible, please contact us before sending it back.
4. How to Request a Return
To begin a return request, please follow these steps:
Step 1:
Contact our customer service team at:
service@funmodo.com
Step 2:
Provide your order number, the email address used at checkout, the product involved, and the reason for the request.
Step 3:
Wait for our customer service team to review your request.
Step 4:
If your return is approved, we will provide the applicable return instructions.
Step 5:
Send the approved product back according to the instructions provided.
Please do not return any product before receiving confirmation from our customer service team.
5. Refunds
After an approved return has been received, the product may be inspected to confirm that it meets the applicable return conditions.
If the refund is approved after inspection, the refund will generally be issued to the original payment method used for the order.
Refund completion times may vary depending on:
• The payment provider
• Your bank or card issuer
• Other financial processing procedures
Once the refund has been processed by us, additional time may be required before the funds appear in your account.
Where available, we will provide confirmation after the refund has been processed.
6. Damaged, Defective, or Incorrect Products
If you receive a product that arrives damaged, appears defective, is incomplete, or does not match your order, please contact us as soon as reasonably possible.
Please provide:
• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, where relevant
• Any other information that may help us review the problem
Our customer service team will review the information and determine the appropriate next steps based on the circumstances.
7. Exchanges
If you would like to request an exchange, please contact our customer service team before returning the product.
Exchange requests may depend on:
• Product availability
• The condition of the original product
• Return eligibility
• Approval of the exchange request
If the requested replacement product is unavailable, our customer service team may provide alternative options where appropriate.
8. Return Shipping
Return shipping arrangements depend on the reason for the return and the circumstances of the request.
Customers should not send any item back before receiving return instructions from our customer service team.
After reviewing the request, we will provide the applicable return procedure, including return shipping information where necessary.
For damaged, defective, incorrect, or other product-related issues, the appropriate return or resolution process will be determined after review.
For other return requests, shipping arrangements may differ depending on the reason for the return.
Please contact:
service@funmodo.com
before arranging any return shipment.
9. Original Packaging and Product Components
Where reasonably possible, returned products should include the original packaging and all components originally supplied with the item.
Depending on the toy, this may include:
• Accessories
• Individual parts
• Instruction materials
• Packaging inserts
• Other included components
Missing or damaged components may affect return eligibility or the amount of any applicable refund.
10. Order Changes and Cancellations
If you need to change or cancel an order before shipment, please contact us as soon as possible.
We will make reasonable efforts to assist, but changes or cancellations may not be possible once an order has entered processing, fulfillment, or shipping.
If the order has already been delivered, any applicable return request will be handled under this Return & Refund Policy.
11. Contact Information
For return, refund, exchange, or product-related support, please contact:
Brand Name:
FUNMODO®
Official Website:
funmodo.com
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
12. Company Information
Legal Entity:
Ganzhou Jingdu Information Technology Co., Ltd.
Unified Social Credit Code:
91360702MAEEX1QQ6T
Registered Address:
Room 11, 2nd Floor, Building 2, Huaerjie Mingfu, No. 12 Jiaxuan Road, Zhanggong District, Ganzhou, Jiangxi, China
Customer Support Email:
service@funmodo.com
Phone:
+86 199 0779 5717
FUNMODO® and the online store available at funmodo.com are operated by Ganzhou Jingdu Information Technology Co., Ltd.
The company is responsible for store operations, customer support, order coordination, return and refund assistance, and related e-commerce activities.
13. Our Commitment
FUNMODO® is committed to providing clear return procedures, practical customer support, and transparent after-sales assistance.
Because our products include different types of children’s toys with varying packaging, components, and assembly requirements, some return conditions may depend on the specific product and its condition.
If you have any questions about whether a product qualifies for return, please contact our customer service team before sending it back.
Thank you for choosing FUNMODO®.
Play, Create, Discover.